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Best Franchise Award Winner EWIF New Franchisor of the Year 2013



Cloud Bookkeeping win Best Growing Franchisor 2013 for the second year!

Cloud Bookkeeping win Best Growing Franchisor 2013 for the second year!

Best Franchise 2013 1 Best Franchise 2013 2

Mandy Bagot and Nikki Butlin being presented with the Best Growing Franchisor 2013 award by Richard Holden, Head of Franchising, Lloyds Bank at the Best Franchise Awards held at the Novotel hotel in Birmingham in November 2013.

A combination of an overwhelming feedback of 90% satisfaction from our franchisees and a presentation to six judges created the overall scores.

The expert panel of judges from within the franchise industry were;


  • Richard Holden, Head of Franchising, Lloyds Bank
  • Graeme Payne, Partner, Bird & Bird LLP
  • Carl Reader, Partner, Dennis & Turnbull Accountants
  • Derrick Simpson, Director, Franchise Resales
  • Suzie McCafferty, Franchise Consultant, Platinum Wave
  • Gary Rigby, Franchise Consultant, Franchise Development Services


Mandy Bagot, founder of Cloud Bookkeeping said ‘To be acknowledged for the second year running by our franchisees and an expert panel of judges from within the franchise industry is an exceptional feeling. We are so passionate about the latest developments happening at Cloud Bookkeeping with regard to growth and product improvements that trying to squeeze it all into our presentation was a hard task but it paid off. Our franchisees were over the moon with our success and were all eager to celebrate together at our Christmas party.’

Cloud Bookkeeping attract a lot of attention at Exhibition

Cloud Bookkeeping attract a lot of attention at Exhibition

Stand 1

Cloud Bookkeeping received a lot of interest at The National Franchise Exhibition 2013 with their new stand not only with potential franchisees but with franchisors who are considering moving to cloud software.

Cloud Bookkeeping proud to host their first golf event

Cloud Bookkeeping proud to host their first golf event

Cloud Bookkeeping hosted their first golf event at the prestigious Moor Park Golf Club, Hertfordshire. Our franchisees invited their clients, business contacts and accountants they work closely with. Each of our franchisees was represented by a player who was trying to win the Franchisee Territory Challenge cup on their behalf. Despite a very wet start we had a great day, dinner and prize giving for nearest the pin, individual and best team. The raffle in aid of St Lukes Hospice raised £325!

Action Coach Business Excellence Awards 2013

Action Coach Business Excellence Awards 2013

Action Coach 2013

We were delighted to be asked to be sponsors of the UK Team award and Business of the Year – West at the annual ActionCOACH awards in London. Mandy Bagot from Cloud Bookkeeping is seen here announcing the winner of the Team award and presenting the certificate to Janitorial Express. You can spot our logo on the tent card that was on every table.

Action Coach 2013 1 Action Coach 2013 2

Cloud Bookkeeping Attends the AVN Tax & Accountants Conference 2013

Cloud Bookkeeping Attends the AVN Tax & Accountants Conference 2013

AVN Conference 2013

We were delighted to attend the 2013 conference and meet up with over 200 pro active accountants, many of which we already knew! The seminars over the two days gave us the insight into what’s ‘current’ with accountants and so help us to support our accountants in the best possible way.

Cloud Bookkeeping - Franchisee Awards 2013

Cloud Bookkeeping - Franchisee Awards 2013

In June 2013 we held our Summer Development Day at Head Office and we presented our very first Franchisee Awards. Having begun the company from scratch in 2010, our Founder Mandy Bagot made an emotional introduction to each of the four winners before presenting them each with a Glass Prism Award and a gift, alongside Nikki Butlin, Business Development Director. The awards went to:

Franchisee Awards 2013 1Franchisee of the Year 2013

Yvette Taylor (Harlow)

“I cannot believe that I have won franchisee of the year!! I am so proud; to say I was amazed is an understatement.
When I first set up my business I did a lot of networking which gave me the start I needed. I grew very quickly and a lot of the accountants and existing clients I work with, soon started to recommend me when they saw the quality of my work. So Mandy’s procedures do work. I would like to say I couldn’t have done it without the support of Head Office, in particular Mandy and Nikki, especially with year end procedures. I have to say that having run a franchise in the past, the support from Cloud Bookkeeping is second to none, Mandy and Nikki are always there to answer our questions and queries, so thank you to you both.” Yvette Taylor



Franchisee Awards 2013 2]New Franchisee of the Year 2013

Saskia Gravett (Chelmsford)

“It was a complete surprise to win the award for best new franchisee of the year 2013 from Cloud Bookkeeping, but I am delighted with head office’s acknowledgment. Having not ever run my own business I didn’t know what to expect but I hadn’t realised just how much hard work was involved. However, with determination and a huge amount of support and back up from head office I have finished my first year with 10 clients and 2 in the pipeline. I cannot thank head office enough for their telephone, online and visiting support in helping me with any bookkeeping queries, what to say to potential clients, quoting for jobs, how to network, what to say in 1 minute pitches and in fact anything to do with running my business. I look forward to continuing to develop my close working relationship with them as I go into my second year.” Saskia Gravett




Franchisee Awards 2013 3

Best Lead Convertor 2013

Dharam Singh (Romford)

“Thank you for all your support and help I really appreciate the award you should have left the gift. Without Mandy and Nikki and the entire team I don't think I would have done what I have achieved and I look forward to the future.” Dharam Singh






Franchisee Awards 2013 4

Special Recognition 2013

Gita Patani (Harrow)

Gita fractured her leg last year, had to wear a unique metal frame and have physiotherapy for 9 months but she was determined to carry on working on her client’s bookkeeping so she moved her bed to her lounge and installed her desk and computer next to her and continued to work with the support of her processor and her client fee income never dropped!

Cloud Bookkeeping Summer Development Day June 2013

Cloud Bookkeeping Summer Development Day June 2013

Summer Development Day June 2013 1Summer Development Day June 2013 2

Summer Development Day June 2013 3We were delighted to have Matt Perkins, head of SME engagement and his senior support team member Charissa, at Head Office to update our team of bookkeepers on the latest developments on Freeagent cloud bookkeeping software. Mandy Bagot, managing director, continued the training with the latest changes to our bookkeeping procedures.

Summer Development Day June 2013 4After a full day of updates, our team of bookkeepers and head office staff went on to a private room at a local restaurant for a well earned drink and meal that went on late into the evening!

The Business Show at ExCel June 2013

The Business Show at ExCel June 2013

ExCel June 2013 1 ExCel June 2013 2 ExCel June 2013 3

It was great to catch up with Matt Perkins, head of SME engagement and David Gauld, partner manager, at Freeagent .  As affiliates, we work with this cloud bookkeeping software on a regular basis and it’s great to work with, accountants refer it and clients love the mobile apps add on’s.

It was also lovely to meet up again with Rachel Elnaugh, who was also exhibiting at the show, who mentored me when I was launching Cloud Bookkeeping.

ExCel June 2013 4

ExCel June 2013 5Xero, the cloud bookkeeping software, had a brand new stand at Accountex in June 2013 at ExCel, and we had the opportunity to chat to Gary Turner, MD of xero and meet our accounts manager Keelie Lawrence. Gary has always made the time to chat to us about the new developments happening at xero



ExCel June 2013 6Mark Wickersham of The Added Value Network exhibiting at Accountex. I have known Mark for over 12 years and have seen him speak at many seminars and I have followed his great systems. Looking forward to meeting up with him, Steve Pipe and the team at the National Accountants Conference.

Nikki Butlin - Finalist - EWIF Franchise Employee of the year 2013

Nikki Butlin - Finalist - EWIF Franchise Employee of the year 2013



Nikki Butlin, our Business Development Director, made it to the finals of the EWIF Franchise Employee of the Year 2013 awards, held in the impressive auditorium at RBS in the City of London. It was great to see her receive recognition she deserves, for the energy she puts into her role and the extra mile she goes to support our bookkeepers, confirmed by one of the many testimonies from our bookkeepers:

‘’Nikki is a diamond. So knowledgeable, helpful, positive, supportive, efficient, approachable, a great diversity of skills - such as marketing, bookkeeping, software packages, spreadsheets, templates. Nothing is too much trouble. She’s kept me going over the past few months, and I can’t speak highly enough of her. ‘’ Harriette, Wokingham

Entrepreneurs at Kent 2020 Vision live 2013 business show

Entrepreneurs at Kent 2020 Vision live 2013 business show

Winners of Best Franchise Award 2012 – November 2012

Winners of Best Franchise Award 2012 – November 2012

Cloud Bookkeeping are over the moon winning Best Growing Franchisor 2012 at the recent Best Franchise Awards held in Oxford and sponsored by Lloyds Bank TSB. The awards were presented by Nick Holzherr, 2012 Apprentice Finalist.

The awards are based on feedback from thousands of franchisees and the winners represent those franchisors that best deliver on their promises, have proven franchise systems and support, and offer the best franchise opportunities. Cloud Bookkeeping scored an impressive 95% overall satisfaction from its franchisees and scored 100% for 24 out of the 29 criteria.

Top franchisors from the franchisee feedback were then invited to present to a judging panel led by Richard Holden, Head of Franchising at Lloyds TSB.

Cloud team meet up to hear inspirational speakers


Last Friday saw the second Cloud Development Day this year, where everyone descends on Head Office for a full packed day of networking, talks and the latest Cloud Developments from Mandy.

We picked some invaluable, practical and inspirational tips from Brad Burton (Founder of 4Networking). He certainly knows how to motivate people!


copy4_of_AngusfromActionCoach.JPGAngus Lyon from ActionCoach was also one of our speakers on the day and again he shared some great business insights for all of us which was really helpful.

We also learnt about the requirements for the new Real Time Information regulations coming into action next year from our Payroll Division Specialist, Alison Godwin. As you can see from this photo, we’re pretty excited about this!

As usual, we had great feedback from our expanding Cloud team with everyone saying how good it is to meet up quarterly to bounce ideas around and feel part of such a great, unique team of people who are passionate about delivering an outstanding bookkeeping service to our clients.  We’re looking forward to our next one in December. In fact we’ve already booked it along with our Christmas dinner!

Business Success Show in Berkshire

We had a really productive time at the Business Success Show in Berkshire held at the Madejski Stadium in Reading.

There were over 60 stands at the show and as usual our stand attracted a lot of people!

As well as getting client leads we had the opportunity to meet up again with the many business owners and contacts we meet at all the  networking events we attend.

It was lovely to be told  that Cloud Bookkeeping, the brand, is becoming very well known in Berkshire!

Here’s a photo of the Berkshire Cloud Bookkeeping Team. Harriet Disdale (Wokingham), John Cox (Newbury), Sue Raison (Reading) with Mandy Bagot the Founder.


Another excellent franchise show!

The Cloud Bookkeeping team always love attending franchise shows. It’s great to meet so many different people who are looking to set up their own business.







As usual, we came back to the office with some excellent leads of potential prospects for vacant Cloud Bookkeeping territories but we also were able to advise other people who visited our stand on how to set up a highly effective bookkeeping system for their new business. We know that for many new business owners this often slips down the list of priorities but something we hear time and time again from our clients is, “We wish we’d started working with you sooner!

It was great to network with other suppliers at the show too and again we were able to explain how Cloud based bookkeeping software would help them to manage their accounts even more effectively!

It was great to hear that our franchisee for the Romford area, Dharam was fully booked for all his sessions of ‘A Day In The Life Of A Franchisee’. This was such a popular slot and we hope we can offer this session again at future franchise shows.


We’re on ‘Cloud Nine’ seeing this great coverage in the Reading Post!

Excuse the pun but it had to be done! We’re absolutely thrilled with the write up in the local Reading Post following our attendance at the excellent Franchise Expo in Reading.

Our local Cloud Bookkeeper for the Reading area, Sue Raison, and myself set up our usual bright, fresh stand and immediately attracted a lot of attention!

Sue was able to answer lots of questions about keeping good records ‘in the cloud’ and explained a lot about the various cloud based software that we use. This was particularly useful for many of the attendee’s as many of them were going into business for the first time (by purchasing a franchise).

And here’s a picture of me sitting on the experts panel at the event answering questions from women interested in franchising.

Great day all round!


Magical Networking!

For those of you who follow my blogs and social networks, you know I’m a huge advocate of business networking. The Cloud Bookkeeping team regularly attend BNI and 4N meetings and we also support Athena and W.I.B.N groups too.

We share best practice around the team so we can all help each other to make the most out of attending the groups, both in terms of what we’re able to contribute as well as take from the meetings.

I have to share a story with you about an event I attended last week. There was the usual mix of interesting business owners but it was the business magician who really wowed me with his ‘business lesson magic trick’. Believe me, it takes a lot to impress me when it comes to this sort of thing but since meeting him my mind has been buzzing with ideas as to how we may be able to weave in some bookkeeping lessons at our Business Development Days!

Networking is also a reminder about what a small world it is. I met our stationery provider who I usually only deal with online or over the ‘phone. He was able to give me further insights into his business which resulted in more business for him and hopefully some interesting opportunities for us.

Keeping your social networks secure.

Following last week’s news that over 6 billion LinkedIn users had their accounts hacked into this was just another reminder as to how vulnerable social media users can be when they’re using simple, easy to remember passwords.

Twitter account users have also had their fair share of account hacking and it’s not just social networks that get affected, websites are frequently hacked into.

All this is potentially damaging to you, your business which ultimately costs time and money.

On the Cloud Bookkeeping team, we always recommend that people use a combination of letters (upper and lower case), numbers and symbols and make sure the password is as random as possible. This makes it much more secure.

There are lots of Apps out there now that can help keep all your passwords together. Alternatively, a password protected spreadsheet (something which you can remember easily!) typed in ‘white’ text, so to all intents and purposes it looks like a blank document, works really well. All you need to do to see your passwords (that only you know are there!) is to go over and highlight the text to red or another colour and low and behold, they appear!

So spend a few moments making sure all your accounts are as secure as you can make them. It’s well worth investing a few moments to get this system in place.

Another highly inspirational business development day with the Cloud Bookkeeping team!

We love our business development days! It’s great to have a day out so we can focus on updating ourselves with all the latest news and exchanging ideas and best practices with one another. The room is always buzzing! If you can come up with a collective term for a group of bookkeepers buzzing (polite ones only!) we’d love to hear them!

dinner001.jpgHere’s a photo of our Marketing Manager, Louise Heasman, during her marketing session in the afternoon. Lots of great tips and advice shared between us which we’re also able to roll out to our clients.

dinner002.jpgAnd here’s a photo of us at the end of the day. Look, we’re still smiling!

dinner003.jpgAt Cloud Bookkeeping, we always like to mix business and pleasure so here’s a photo of us in a local Tapas bar having a much deserved celebration to the end of a great day!

If you run your own payroll you need to be aware of the changes being introduced by HRMC

Run your own payroll?

Will you be ready for Real Time Information being introduced by HM Revenue and Customs (HMRC) that will be compulsory for all employers from October 2013 (although this may start from April 2013)?

Here’s a scenario we’ve taken from the HMRC website:

Question : “I run a manual payroll for eight employees. What do I have to do for RTI?”

Answer: Using RTI, you will tell HMRC about tax, National Insurance Contributions and other deductions when or before you pay your employees, instead of waiting until after the end of the tax year. You will need to send this information to HMRC online before or at the time the payment is made.

If you are a small employer (i.e. with nine or fewer employees) you can use either the free HMRC Basic PAYE Tools package or commercial payroll software which will allow you to submit the data to HMRC when you complete the payroll.

We recommend that employers with more than nine employees use more appropriate software available from commercial software providers.

At Cloud Bookkeeping we’re obviously going to makng sure that all our clients are fully aware of the changes. If you’d like to find out further details about RTI please take a look on the HM Revenue and Customs website:

We’d also recommend you discuss the changes with your accountant and/or you can give us a ring on 020 3137 2878.

Young Enterprise long service award

young.png I’ve always been passionate about throwing myself into the local community and one role I’m believe to make such a difference to young people is the Young Enterprise Scheme.

Young Enterprise is getting a much deserved higher profile now and I think this has a lot to do with TV programmes like Dragon’s Den and The Apprentice.

It was a real honour and a surprise though to receive a long service award from YE Harrow and Brent where I’ve been serving on the Board since March 2007.

I thoroughly enjoyed mentoring the young people running their YE businesses, judging the trade stands at the competition and recently it’s been extremely rewarding delivering the finance training using the unique YE cloud based accounting software in the after school sessions.

If you’re a business owner who hasn’t considered getting involved and would love to mentor bussing entrepreneurs or supporting your local YE board I’d really recommend you look into it.